Refund policy

In compliance with UAE Federal Law No. 15 of 2020 on Consumer Protection.

1. Return Period

We offer a 7-day return/exchange window from the date of package delivery.

2. Hygiene & Safety Conditions (Perfumes & Cosmetics)

Due to hygiene, safety, and health regulations applicable to cosmetics and fragrances in the UAE:

  • Perfume bottles must be unopened, unused, sealed in original packaging, and with original cellophane/tamper seals intact.

  • Any item that has been sprayed, opened, or altered will not be eligible for a refund or return unless proven defective or damaged upon delivery.

3. Damaged or Incorrect Items

If you receive a defective bottle, damaged packaging, or an incorrect item:

  1. Contact us within 48 hours of receiving the package at ask@antrilion.com or via phone/WhatsApp at +971 500173399.

  2. Provide your order number along with photos/videos showing the damaged or incorrect product.

  3. We will arrange a free pick-up and issue a full replacement or refund at no extra charge.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original payment method within 7–14 business days (depending on bank issuing policies).